FAQ

RETURNS + EXCHANGES

CAN YOU MAKE SOMETHING CUSTOM FOR ME?

HOW LONG DOES IT TAKE TO SHIP?

 If you are not satisfied with your purchase you can return your unused item in the original packaging within 7 days of receipt with your original invoice or invoice number. Once we receive the item we will issue you a store credit for the full purchase price (minus the cost of shipping if international) via email. Store credits will be issued only once the item is received by us.

 

Send returns to:

The Jones Market Returns

133 S. State Street

Westerville, Ohio 43081

HOW LONG DOES IT TAKE TO SHIP?

CAN YOU MAKE SOMETHING CUSTOM FOR ME?

HOW LONG DOES IT TAKE TO SHIP?

 Please allow up to 1 week of processing time.
We ship First Class through the USPS so allow 2-5 business days after processing (5-15 days for international).

If your order was designating in the listing as a PRE-ORDER it will take the amount of time explained in the listing. Usually 3-4 weeks processing. All items in any order with a pre-order item are held until the pre-order item is

ready to ship.

CAN YOU MAKE SOMETHING CUSTOM FOR ME?

CAN YOU MAKE SOMETHING CUSTOM FOR ME?

CAN YOU MAKE SOMETHING CUSTOM FOR ME?

 We are not set up to take custom orders for one piece of jewelry. If you’re interested in ordering a custom piece in which you would order 20 or more of that one design we may be able to. We take these on a case by case basis!

HOW DO I CLEAN MY NECKLACE?

WHAT ARE YOUR LOCAL SHOP HOURS?

CAN YOU MAKE SOMETHING CUSTOM FOR ME?

 Spot clean your necklaces using a warm washcloth and mild soap. Rinse clean and lay flat to dry.

DO YOU OFFER WHOLESALE?

WHAT ARE YOUR LOCAL SHOP HOURS?

WHAT ARE YOUR LOCAL SHOP HOURS?

Yes! We have a very simple program for businesses wanted to carry TJM. Email us at info@thejonesmarket.com

WHAT ARE YOUR LOCAL SHOP HOURS?

WHAT ARE YOUR LOCAL SHOP HOURS?

WHAT ARE YOUR LOCAL SHOP HOURS?

We do not have regular retail hours but we do have pop up hours in our showroom every month! Follow us on instagram @thejonesmarket for updates!