Return Policy

If you are not satisfied with your purchase you can return your unused item in the original packaging within 7 days of receipt with your original invoice. Once we receive the item we will issue you a store credit for the full purchase price minus the cost of shipping. Store credits will be issued only once the item/s are received by us. If your package is lost, store credit will be issued to you after 30 days showing no movement on its USPS tracking. Orders marked as delivered by the USPS cannot be credited.

Send returns to:


P.O. Box 464

Westerville, Ohio 43086

Do you sell wholesale?
We do! We wholesale to both online and brick and mortar shops.
Email us at for more information.

How long does it take to ship?
Please allow up to 1 week of processing time.
We ship First Class through the USPS so allow 2-5 business days after processing  (5-15 days for international).

Do you ship internationally?
Yes! We love our international customers and ship everywhere.

How do I clean my necklaces?
Spot clean your necklaces using a warm washcloth and mild soap (our personal favorite is Mrs. Jones SoapBox). Rinse clean and lay flat to dry.

Do you run sales or promotions?
We sure do! Follow us on Instagram @thejonesmarket to stay updated on our sales and specials.