Common Questions

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when can I expect my order?

at this time orders are processed between 1-3 business days with additional time for shipping. processing and transit times may vary during peak season.

 what if my order is a gift?

orders are shipped out without pricing and packaged in a way appropriate for gifting. please write your gift message at checkout and it will be included with the order.

do you allow returns and exchanges?

we gladly accept returns if received by The Jones Market within fourteen days of delivery date. all refunds will be issued in the form of store credit. customer is responsible for return postage. 

all sale items are FINAL SALE and cannot be returned or exchanged. 

to return orders by mail, please send an email to and a member of our team will contact you with approval and shipping instructions.